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Clickico is not the owner of the goods/products that are being advertised or sold on the Clickico website and therefore cannot be held responsible for any actual or legal irregularities of goods/products as well as other damages caused by the goods/products or for damages, which may occur when using the purchased items. The partner, who is the owner of goods/services in question, is exclusively responsible for any actual and legal irregularities or damages. If the items prove not to be as advertised, the partner must either repair or replace the goods free of charge or refund the purchase within 30 days after receiving the returned goods. The client is obliged to report the faulty product to the partner within 7 days after the discovery of the defect and return the goods.
The client can return the goods/products without stating the reason within 14 days from the date of delivery under the following condition:
- The goods must not be used,
- the goods must be returned with the original packaging and all its accompanying accessories,
- computers and all other electronics must be returned with the original EAN/UPC label,
- the providing partner must be informed of the withdrawal from the contract in writing.
A complaint or refund claim must be submitted via control panel on the Clickico website. The partner is obliged to reply to the customer’s claim within 3 working days and provide detailed instructions on how to return the goods/products. The client covers all costs, which may arise in the process of returning the goods/products. If the partner organizes the collection of the purchased items from the customer, the costs that may arise in the process will be deducted from the refund, which has to take place within 30 days after returning the goods.
If goods/products are faulty or do not meet the advertised specifications, the customer may claim a refund for all the costs of the return from the partner. If a replacement of the product is not possible, or the product is not in stock, the partner must immediately initiate the refund procedure.
It is recommended to use the package tracking or certified/registered mail for all returns. For goods over € 75.00 in value package tracking is required. It is also necessary to insure the goods for their value and use a signature upon receiving the purchased items. If dispatched goods/product is lost during the return process and the customer does not have evidence of package tracking, the partner may refuse the refund. The buyer must provide adequate packaging to prevent any damages to the goods/products during the return and include all accompanying accessories (instructions, attachments, certificates, labels, warranty and other original accessories, etc.). If damage occurs during the return process, the partner may refuse the refund.
For any warranty or refund claims outside the 14 day period after the delivery, the customer must contact the partner or the manufacturer directly or contact Clickico to help obtain the contact information.